How NovaBridgeDigital
Works for You

For standard services like lawn mowing or basic garden tidying, we can often schedule a visit within three to five business days of your enquiry, depending on your location and seasonal demand. Larger projects such as landscaping or irrigation installation require an on-site consultation first, so the timeline is typically one to two weeks from initial contact to the start of work. During peak seasons like spring and early summer, we recommend booking as early as possible to secure your preferred dates.

It is entirely up to you. Many of our clients prefer to provide access instructions and let our team work while they are away. As long as we can reach the areas that need attention and have clear instructions, we can complete most services without you being present. For initial consultations or larger design projects, we do recommend being available so you can walk through the property with our specialist and discuss your preferences in person. After the first visit, you can decide what arrangement works best for you going forward.

We currently service all major metropolitan areas across New South Wales, Victoria, Queensland, South Australia, and Western Australia, as well as many regional centres. Our coverage includes Sydney, Melbourne, Brisbane, Adelaide, Perth, Gold Coast, Canberra, and their surrounding suburbs. If you are in a regional or semi-rural area, submit a request with your postcode and we will confirm availability within one business day. We are continually expanding our service network to reach more communities.

We have a minimum service fee of $120 per visit, which covers the travel, setup, and labour costs for our team. Most standard garden maintenance visits for an average-sized suburban property fall within the $150 to $300 range per visit, depending on the scope of work. Landscaping and irrigation projects are quoted individually based on complexity and materials required. We are transparent about all costs upfront, and you will always know exactly what you are paying for before any work begins.

Yes. We understand that plans change, and we make rescheduling as painless as possible. If you need to move or cancel a booking, just let us know at least 24 hours in advance and there will be no charge. For cancellations made with less than 24 hours notice, a small fee may apply to cover our scheduling costs. Recurring maintenance plans can be paused, adjusted, or cancelled at any time without penalty. We do not believe in locking clients into arrangements that no longer suit their needs.

Absolutely. Every member of our team is covered by comprehensive public liability insurance, giving you full peace of mind when our crew is working on your property. We also carry workers compensation coverage for our staff. All our gardeners undergo thorough background checks and are trained in safe work practices, correct tool usage, and environmentally responsible techniques. You can request a copy of our insurance certificate at any time if you need it for your own records or for your body corporate.

Your satisfaction is our top priority. If any aspect of the work does not meet your expectations, contact us within 48 hours of the service visit and we will arrange for our team to return and address the issue at no additional cost. We take feedback seriously and use it to continuously improve our processes. In the rare event that a resolution cannot be reached, we will work with you to find a fair outcome. Our goal is always to build a long-term relationship based on trust and consistent quality rather than treating each visit as a one-off transaction.